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laplajo1
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Slow, freezes up, loses wifi

slim desktop 290p pOxxx
Microsoft Windows 10 (64-bit)

computer freezes up, loses wifi, mouse becomes unresponsive, overall response is slow.  Have to reboot several times a day.  business interruption of at least 2 hours per day

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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

Slow, freezes up, loses wifi

@laplajo1
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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HP Support Agent
HP Support Agent
11,362 11,330 486 545
Message 3 of 3
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Flag Post
HP Recommended

Slow, freezes up, loses wifi

@laplajo1

Thank you for posting back. 

 

Let's try to uninstall the network adapter and check,

  1. Open Start.
  2. Search for Device Manager and click the top result to open the app.
  3. Expand the Network adapters branch.
  4. Right-click the adapter with the problem and select the Uninstall device button. 
  5. Click the Uninstall button. 
  6. Restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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