12-09-2016 08:48 PM
I got a new HP Notebook couple of months ago with Windows 10 installed. For some reason the internet connection seems very slow when using MS Edge and Chrome, I've checked the wifi connection speed and it's showing full.
Can anyone suggest anything?
12-10-2016 12:38 PM
Hello, @DB123456 – Hope you are well!
Thanks for reaching out. I’d like to help :)
I see that your internet is slow while using the Edge and Chrome browser. Did you try with any other browser? Is it only happening while using these browsers?
I would first suggest you clean the temporary / cache files and then restart your computer and check.
- Press “Windows logo key” + “R” to get Run window. Type “%temp% to get the temporary files folder.
- Delete all possible the files that you see here. (You can skip the ones which you cannot delete)
- Completely shut down your computer, and then restart the computer.
- Now check the internet speed.
If the issue persists, try the steps mentioned here: http://hp.care/2fTNxue
Please let me know if this resolves the issue, or if you require further assistance. Thank you!
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12-11-2016 07:10 PM
Thank you for replying, I tried what you suggested and unfortunately it hasn't helped at all. I went to a friend's house yesterday and tried using their wifi, just double check it was not my wifi/internet. It was exactly the same.
I've noticed when I use the Edge browser that it becomes exceptionally slow, and on Chrome the tabs become 'unresponsive' very quickly. Doesn't matter what the page is, gmail, yahoo, youtube etc. I only use one browser at a time, I don't have both open at the same time - not sure if that matters.
12-12-2016 01:36 PM
Thanks for the reply and clearing the temp files as suggested. I would like to know if you have tried all the steps mentioned in the article that was provided to you.
If not, please try Steps 1,2,3,5,6 and 7 in the article.
Also, please run HP Support Assistant to check for any driver updates and to diagnose issues. Click here for assistance.
Let me know how it goes.
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I am an HP Employee