Slower Wifi speed on HP Envy 15

[PreetGill]

My wifi driver is broadcom bcm43142 and version is 7.35.352.0

My bandwidth is 60mbps and I get similar speeds on my mobile phones. However, on my laptop iam not getting more than 40 mbps ?

Update - Found a fix. Just changed the driver settings - bandwidth capability - 11b/g 20 mhz to 11 b / g 20/40 mhz and that worked.

[Riddle_Decipher]

@PreetGill

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand there's a slow WiFi connection on your HP Envy 15,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check if there's any interference between the router and the device? 

Have you attempted to change the router channel to make a difference?

While you respond to that, here's what you need to do:

I have a few more suggestions to help resolve your concern:

(Click here for troubleshooting the slow internet connection)

• Please ensure that there is no interference from air conditioners, microwaves and other equipment that could cause the wireless signal to drop. If there is no such equipment, then, please perform these steps:
   
• Please check the router broadcasting to channel 11 and check if the connectivity improves.
   
• Right-Click on start button> click device manager> expand Network adapters>then select the wireless Network drivers that are listed and right-click on it and uninstall the drivers.
   
• Check the box that states delete the software for this device.
   
• Then restart the computer and update the bios chipset and wifi drivers from this link: http://hp.care/2syreDe please select the country and follow the on-screen instructions. Please make sure to use an Ethernet cable and then update it.
   
• If it still does not work, then the wireless card may be faulty. Please run a wireless module test on it. from this link: http://hp.care/2tlKjct and follow the options under component tests.
   
• Also please perform all the prescribed steps from this link: http://hp.care/2sUotwi for resolving Wi-Fi issues.
   
• If the issue persists please follow the wireless guided troubleshooter from this link: http://hp.care/2he6M7f and check if the issue gets corrected.
   
• If it still does not work, then the wireless module may be faulty and a workaround here would be to order a wireless USB dongle and plug it to one of the USB ports of the computer and then connect it to the router to connect to the internet. It is very cost effective and economical and also corrects the situation. You could order one locally by contacting Best Buy or Staples or on Amazon or eBay.

Please reply back with the details of what you have done so far and depending on that I should be able to provide a suitable solution as I wouldn't want to repeat the steps you've already done.

I hope you understand.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

[Horst_Schlemmer]

"Update - Found a fix. Just changed the driver settings - bandwidth capability - 11b/g 20 mhz to 11 b / g 20/40 mhz and that worked."

THANKS ALOT FOR POSTING THIS!

Had the same problem, found your fix via internet search.

Such a quick and simple setting but I would have never found out this by myself. Thanks again!

I'm just curious if the setting was changed during some system/SW upgrade. Because I have not experienced it when I got the notebook three years ago, and for sure I didn't change it by myself.