• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-21-2024 11:23 AM

HP Recommended

My 360 laptop says I am connected to the internet but I can't browse nor ping a web site. I hooked two different usb-c network adapters and it says I am connected but I can't access nor ping web sites.

I've updated the wireless adapter, reset the it, uninstalled the Intel AC-9560 1560MHz adapter, reset the it via command prompt netsh command, flushed the DNS. changed the DNS servers to 1.1.1.1, 8.8.8.8, 9.9.9.9

One of the messages received is the DNS record cannot be found. DNS_PROBE_FINISHED_NO_Internet, ERR_INTERNET_DISCONNECTED.

 

I've created a new user account with the same results. I have Edge and Chrome as my browsers.

Any suggestions to get back online is appreciated.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.