11-12-2016 01:29 PM
My Spectre x360 will not connect to my home network after I have restarted it. The connection will work if I power the machine down, and then turn it on. Or, if I restart it, I have to close the lid (enter sleep mode) and then open it again to connect to my network.
I have tried installing the updated drivers provided by HP as well as Intel for the wireless card, but neither of them solved the issue.
The SSID for my home network is not broadcasted, and I have the option selected to connect to the network even if the name is not being broadcast.
I've also tried unchecking the setting to allow the network adapter to be turned off to to save save power, as well as unchecking fast startup, which both did not work.
11-14-2016 07:17 AM
Thanks for reaching out to us on HP Support Forums. :) I understand from your post that your HP Spectre x360 - 13-w030ca disconnects from the wireless network. And you have to either restart it or go to sleep mode and return for the notebook to reconnect to the wireless network. You have certainly done your part of troubleshooting and have done a great job.
I recommend you to download and install the following SoftPaq to update the wireless driver via this link: http://hp.care/2fRT0mQ. Post the update, you may restart the laptop and check. If the issue still persists then please go through the step by step troubleshooting guide for wireless issue using this link: http://hp.care/2dxtyT5. Feel free to let me know the outcome. Cheers! :)