Spent two hours on HP support line, then it hung up on me!!

[dbjstein]

After two hours getting hung up on was pretty unbearable. I was given by a chat person who could not help with the problem. What is wrong with HP Support?

This will be my second go-round trying to solve the actual problem, which is that my wifi connection drops whenever I Move the laptop to a different room, or just sometimes when it is sitting there. The problem is in the laptop, not the wifi, since we have several other devices which are not affected. 

I went through an entire reinstall of Windows in March, as the diagnosis was a "software problem," but that did not help. Clearly there is a hardware-level issue of some kind.

How do I get this solved without having to send the laptop to HP for a couple of weeks?? I can't afford to do that.

[ub6424]

Hello @dbjstein 

Sorry to hear that you are having problems ... 

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

or

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32