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Spotty bluetooth connection HP ENVY laptop 17

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HP Envy laptop 17
Microsoft Windows 10 (64-bit)

I have a brand new laptop and am using Bluetooth for the first time after owning the laptop for about a week. The connection is very spotty. I have updated drivers, disconnected, rebooted, reconnected, done audio tests. Suggestions? I don't want to have to return it, but I may because there's also issues with the top of the screen not responding to touch.

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What is your HP Envy laptop 17 ? You may need to update its driver.  Please use the following way to find out model/product of your machine


Please do NOT post its Serial number (s/n).


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