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TineAlex
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Spotty bluetooth connection HP ENVY laptop 17

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HP Envy laptop 17
Microsoft Windows 10 (64-bit)

I have a brand new laptop and am using Bluetooth for the first time after owning the laptop for about a week. The connection is very spotty. I have updated drivers, disconnected, rebooted, reconnected, done audio tests. Suggestions? I don't want to have to return it, but I may because there's also issues with the top of the screen not responding to touch.

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banhien
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Message 2 of 2
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@TineAlex 

 

What is your HP Envy laptop 17 ? You may need to update its driver.  Please use the following way to find out model/product of your machine


                  https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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