Staying connected to Wifi

[Lou20_]

Hello. I bought the display laptop from Costco due to them being out of stock. The Costco employee did a reset before purchasing. When I got home, it won't stay connected to Wifi nor will the option for Wifi appear. Anyone know what could be wrong? I've only owned it for 12 hrs and ready to take it back.😒

[praveen196]

@Lou20_ Welcome to HP Community!

I understand that you are unable to connect Wifi.

What is the product number of your computer? (Ensure you don't share any personal information such as serial, phone number, email ID, etc..). 

Here's a related HP Forums post that seems to have helped others: Click here 
I have a few steps to resolve the issue:  

• Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

• Update the bios by visiting this link or through support assistant using an Ethernet cable.  

• Now try to connect to the internet wireless.    

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!