Strange problem with wifi

[Paolo1972]

My chromebook constantly loses the wifi connection when I'm in the same room of the router, while if I'm in the other rooms it works fine. Anyone can give me some indication to solve this strange problem?

Thank you.

[ub6424]

Hello @Paolo1972 

(1) What wifi router do you use ? Manufacturer, model, wifi settings ?

(2) Do other connected devices have the same problem?

(3) Please report your results

[Paolo1972]

Hi, thank you very much for your attention. 

1) I connect from Italy via TIM provider with TIM router

• Product supplier: Technicolor;
• product name: AGHP;
• ADSL type: VDSL2; ADSL mode: Fast;
• Wirless 2.4Gh and 5Gh both enabled

2) With other devices I have no problems: I connect with another hp windows pc, with smartphones, tablet and TV without any problem

3) The connection basically comes and goes, when I lose connection the message is "no internet connection". Then after a minute or two it reconnects and after another minute it goes away again and so on ...

However, this only happens when I am in the same room as the router, strangely when I move to the other rooms in the house everything works perfectly.

Thank you for your help.

Best regards

[ub6424]

Hello @Paolo1972 

This is probably a technical problem. Wireless adapter unstable or used internal antenna cable broken.

Hp warranty valid -> Contact HP Support