Stream Laptop 11 Lost Wifi Network Adpater

[JBHBerk]

Is there anyway to re-install the WiFi network adapter?

[praveen196]

@JBHBerk Welcome to HP Community!

Please provide the correct product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

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[JBHBerk]

The correct product name is HP Stream Laptop 11 -ah0XX and the product number is 4ND15UA#ABA

[praveen196]

@JBHBerk 

Thank you for the update.

Please click the below link to download the driver.

https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95797.exe

Have a nice day!!

[JBHBerk]

Thank you - but how do I get the driver on to the laptop since I can;t connect to the Internet?

[praveen196]

@JBHBerk 

I understand your concerns.

Please download from the different laptop and install the file.

 If the issue still persists, please perform the system restore.

Have a nice day!!

[JBHBerk]

So do I download it on another computer, transfer it to a thumb drive and then load it on the Stream?

[praveen196]

@JBHBerk

I understand your concerns.

I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!