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Locked

‎03-23-2019 08:40 PM - last edited on ‎03-24-2019 10:12 AM by Retired

HP Recommended

Hi somehow got locked out of my other account on here, I did the power reset thing, but that didnt work, the things are saying there are no updates to be found, all this started after I did a factory reset, what is my next step? is there a way to manually download everything I need, I really am not computer savvy

1 REPLY 1

‎03-24-2019 07:21 PM

HP Recommended

@Neonprint

 

Welcome to HP support community.

 

Provide the HP product number or the complete model number?

 

Cheers.

Sandytechy20
I am an HP Employee

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