Sudden Loss of Internet Access

[WarmingTrend]

I have an HP Red Laptop with Touchscreen purchased exactly one year ago. Right out of the box, I was unable to use

Google Chrome on the unit. It would sit there "Not Responding" with a spinning icon for hours. Even shutting it down and restarting offered no relief. So, I installed AVG Free and it is operable. However, I do not have near the speed I should have with Fios. A Speedtest suggests I do have a problem with poor upload/download speeds. The speed from my router to Verizon is 945 mbps download/912 mbps upload. However, my laptop device is 41 mbps dowload/46 mbps upload. This is absurd.

In addition, two new issues have arisen. If I allow the unit to sit for any length of time, it goes to sleep. ANY attempt to operate it after sitting idle is met with a spinning icon and "Not Responding" for an hour or more. The ONLY recovery is to shut it off and turn it back on. I have made sure the box is unchecked that puts the unit in "Sleep Mode." Now, for the tough problem that is hard to explain. I will be on a website clicking away. Suddenly, I have no internet. "Webpage Not Available" or "No Internet Found." However, I am running a streaming program in the background that is operating fine. My Internet Connections shows I am connected fine. A reset of my router does nothing to bring back the ability to open a Google page. Again, the ONLY way to save the day is to push the On/Off button, turn it off, then turn it back on. Then, everything reloads and works fine, however still with horribly slow speed. This happens 4-6 times per day. I have tried updating/reinstalling about every Network Adapter possible with no resolution. Here are my system specs. TIA for any help you can offer.

OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-FC83OD3G
System Manufacturer HP
System Model HP Laptop 15-bs2xx
System Type x64-based PC
System SKU 3TT17UA#ABA
Processor Intel(R) Pentium(R) Silver N5000 CPU @ 1.10GHz, 1101 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.40, 5/16/2018
SMBIOS Version 3.0
Embedded Controller Version 94.21
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 84D4
BaseBoard Version 94.21
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "10.0.18362.356"
Installed Physical Memory (RAM) 4.00 GB

[Echo_Lake]

@WarmingTrend
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

Wireless Module test:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays.
5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click Wireless Module, and then click Run once.

1. The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps: ( Do not skip any troubleshooting steps even if you feel its reapeting ) 

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
4. When the Installation is completed message displays, click OK.
5. Close all open applications, restart your computer, then try connecting to the Internet again.

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

After your computer has restarted once in Windows test your wireless connectivity. Try connecting to the Internet again.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.