System is not connecting to internet even if connect to wifi not working, connect but no internet

[J_ShivaSai-3]

Laptop is not connecting to internet even it is connected to healthy wifi, not working, showing error connected but no internet , tried with multiple networks

[Raj_05]

Hi @J_ShivaSai-3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your laptop is connecting to a Wi-Fi network but is not able to access the internet, there can be several potential causes. Here are some troubleshooting steps you can try to resolve the issue.

Restart Devices:

• Restart your laptop and the router. Sometimes a simple reboot can resolve connectivity issues.

Forget and Reconnect to Wi-Fi Network:

• Go to Settings > Network & Internet > Wi-Fi, click on Manage known networks, select your Wi-Fi network, and click on Forget. Then, reconnect by re-entering the password.

Check Network Settings:

• Ensure that your laptop is set to obtain an IP address automatically. You can check this in Control Panel > Network and Sharing Center > Change adapter settings. Right-click on your Wi-Fi connection, select Properties, and make sure both Internet Protocol Version 4 (TCP/IPv4) and Internet Protocol Version 6 (TCP/IPv6) are set to obtain an IP address automatically.

Update Network Drivers:

• Go to Device Manager, expand Network adapters, right-click your Wi-Fi adapter, and select Update driver. Choose to search automatically for updated driver software.

Check Airplane Mode:

• Make sure airplane mode is turned off on your laptop.

DNS Settings:

• Change DNS settings to a public DNS, such as Google's (8.8.8.8 and 8.8.4.4). This can be done by accessing the Properties of your network adapter in Network and Sharing Center.

Disable VPN/Firewall:

• Temporarily disable any VPN or firewall software that might be interrupting the connection. Ensure that your firewall is not blocking your internet access.

Use Windows Troubleshooter:

• Right-click on the network icon in the taskbar, select Troubleshoot problems, and follow the on-screen instructions.

Test with Another Device:

• To determine if the issue is with the network itself, try connecting another device to the same network. If the other device connects to the internet successfully, the issue lies with your laptop.

I hope this helps.

Take care and have a good day.

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