• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-02-2022 03:05 PM

HP Recommended
Product: HP Probook 450 G8 notebook
Operating System: Microsoft Windows 10 (64-bit)

Good evening everyone

 

i am wondering if anyone else has experienced this type of problem before. I recently purchased an HP Probook 450 G8 i3 11th Gen, and having serious Bluetooth problems when connecting my Bluetooth mouse to my laptop.

 

I own 2 bluetooth mice, both being Microsoft Bluetooth mice and when connecting them to my pc, I experience this awful lag and stutter on my laptop. I have read a few threads on here about updating my Bluetooth and network adapter drivers but everything is up to date. I’ve also tried reinstalling my drivers but experience the same problem. Something interesting to note, is that I don’t experience this when my laptop is connected to my router 5GHZ frequency, and only on 2.4GHz. 

anyone have any fixes for this ? I’ve also tried allowing the Bluetooth device not to power save but no change. 

any help would be appreciated!


Sean

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.