The Wifi and Bluetooth on HP Spectre x360 model ch15 does not work

[chezoba]

I have tried reinstalling the drivers and also when I run the bluetooth and wifi troubleshooter it just says device not compatible with bluetooth. 

Furthermore, I have tried booting on my ubuntu partition, which also is usually capable of wifi but now just does not work. The device manager does not show the network or bluetooth adapter. Is my hardware destroyed?

[Jeet_singh]

@chezoba,

Thank you for posting your query on HP Community,

Let's uninstall the Wireless and Bluetooth driver from the device manager on your PC and install the latest Bluetooth driver and BIOS using HP support assistant.

Refer this article to know more information about using the HP support assistant.

Please try the steps recommended below.

Step 1. Go to device manager
Step 2. Right click on "Bluetooth Peripheral Device" that you want
Step 3. Select "Update Driver Software..."
Step 4. Choose "Browse my computer for driver software"
Step 5. Choose "Let me pick from a list of device drivers on my computer"
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" at "Manufacturer" list
Step 8. Finally, select "Standard Serial over Bluetooth link"

a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

Also, try the steps recommended below.

press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.

Refer this article to further troubleshoot Bluetooth issues with your laptop. Click Here

Let me know if this helps!

I hope you have a great day! 

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