The bluetooth in my HP 240 Black Bluetooth Mouse has stopped working.

[steelpanran]

I am trying to claim the warranty as this HP 240 Bluetooth mouse is not yet one year old and it has died. The batteries are new. Bluetooth connecting to other devices but not the mouse. I am unable to access support because when I put in the S/N I get the message: "Please enter a valid serial number". How do I proceed now?

[Raj_05]

Hi @steelpanran,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Please check this document and follow the steps to raise the warranty dispute:

https://support.hp.com/hk-en/document/ish_2534210-1364541-16

Also please refer to the below link to check the warranty status.

https://support.hp.com/in-en/check-warranty

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[steelpanran]

Hi Alden4, 

I keep getting stuck as the warranty page won't accept my S/N, which is strange as the mouse was bought from the HP website.

I'm throwing in the towel on this one unless you have something else to suggest.

Thanks for trying to help... seems it's a lost cause.

[Raj_05]

Hi @steelpanran,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support