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Honor Student
Posts: 3
Member Since: ‎07-16-2016
Message 1 of 6 (288 Views)

There is problem with my laptop with bluetooth and ethernet connection

[ Edited ]
Product Name: Pavilion 15-n004tx
Operating System: Microsoft Windows 10 (64-bit)

I have problem with my laptop with bluetooth driver and ethernet connection.

        In device manager Microsoft Bluetooth Enumerator LE is not configuerd properly even after checking it online and my laptop gets connected to internet through Wi-Fi but not with Ethernet cable.

  So please provide solution to fix these problems.

my laptop have Bluetooth from ralink MT 7650.

Please provide solution as soon as possible.

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Posts: 3,798
Member Since: ‎12-08-2015
Message 2 of 6 (257 Views)

Re: There is problem with my laptop with bluetooth and ethernet connection

Hi @Shubham19941,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the drivers for Bluetooth. I will be glad to help you.

 

All HP drivers are available at HP Support at download.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! Smiley Happy

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Honor Student
Posts: 3
Member Since: ‎07-16-2016
Message 3 of 6 (249 Views)

Re: There is problem with my laptop with bluetooth and ethernet connection

Thanks for the reply. After updating BIOS my bluetooth driver is working well but there is the no change in Ethernet driver.The same problem occurs every time when i want to connect my Laptop to internet through ethernet cable. I have tried instaling the drivers from HP drivers  website but no solution found.

   So please provide solution to fix this problem and give me direct link to download suitable driver for my laptops hardware.

Retired
Posts: 3,798
Member Since: ‎12-08-2015
Message 4 of 6 (224 Views)

Re: There is problem with my laptop with bluetooth and ethernet connection

Hi @Shubham19941,

 

As you requested here is a link to download the driver for Realtek Local Area Network (LAN) Driver.  This link was fond one HP Support link I sent in the first post.

 

Please keep me informed how thing go.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Honor Student
Posts: 3
Member Since: ‎07-16-2016
Message 5 of 6 (201 Views)

Re: There is problem with my laptop with bluetooth and ethernet connection

 

                   I Have tried so many times installng the driver from website and from your given link too but got no solution to my problem.

     So please help me to resolve it.

Serial No. - 5CD33447QW

Model  - 15-n004tx

Product - FOB66PA#ACJ

Windows 10 x64 Bit

Retired
Posts: 3,798
Member Since: ‎12-08-2015
Message 6 of 6 (189 Views)

Re: There is problem with my laptop with bluetooth and ethernet connection

Hi @Shubham19941,

 

Thanks for getting back to me.  Glade to hear the Bluetooth is working.

 

Please follow the steps for Troubleshooting Wired Home Networks (Windows 10).

 

If this does not work, please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! Smiley Happy

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
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