This happened again. My Laptop is not connecting to my wifi

[Rcrough]

 HP ENVY x360 Laptop - 13-ay0009na

Hi there

Firstly, I am using another laptop to get in touch as I am unable to connect to the internet on the laptop I have an issue with. The laptop with an issue is a HP Envy x360 which I've had for about 3 or 4 years.

I was using it this morning and browsing the web as I normally do, without any issues. I received a popup to restart the laptop to apply new updates so I pressed restart and let it do it's thing. However, upon restarting, I went to browse the internet and I discovered that the internet is not working.

It shows that I am connected to the WiFi but when I go to do anything that requires the internet, it simply does not work. I have tried to use my mobile hotspot but even this does not work.

I am able to use the same WiFi on many other devices but just for some reason, after this update, it has stopped working.

Grateful for any advice and please let me know if there is any information I can provide.

[Paul_Tikkanen]

Hi:

The only suggestion I can offer would be to update the Wi-Fi and Bluetooth drivers to the latest versions HP currently has:

Wi-Fi:

Realtek RTL8xxx Wireless LAN Drivers

2024.10.230.1

https://ftp.hp.com/pub/softpaq/sp155501-156000/sp155768.exe

Bluetooth:

Realtek RTL8xxx Series Bluetooth Driver 

1.10.1072.3000

https://ftp.hp.com/pub/softpaq/sp155001-155500/sp155460.exe

Download the drivers from the PC you are using.

Copy them to a USB flash drive.

Plug the flash drive into your 13-ay0009na's USB port.

Copy the files from the USB flash drive to your 13-ay0009na's Windows desktop and run the drivers from there.