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‎07-17-2025 07:26 AM

HP Recommended

I have 2 HP Zbook 17 G4's. One if a Xeon CPU, the other is a Core i7 CPU. Otherwise, they are virtually identical. The i7 connects to my G2 dock without issue. I had to update the Thunderbolt 3 firmware to make it happen. The Xeon will not. When I try to update the firmware on the Thunderbolt 3 controller, it says it cannot locate it, install the driver. I am having zero luck. If I attach the G2 dock, it locks up the computer until I disconnect it. Same issue existed with the i7 until the firmware update. Does anyone have any advice on how to correct my issue?

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