05-19-2020 12:47 PM
I am having trouble connecting my PC to my TV screen.
I have already installed the Miracast app onto my PC and smartphone some few weeks ago, and it was initial success. I was able to connect both my devices to my TV.
My problem is, seemingly every other day, I am having issues connecting my computer to the TV (today, for instance). I did not have an issue with it yesterday, or the day before, or anytime last week (as I can recall properly). I'm experiencing this issue right now, but I have no trouble connecting my mobile phone to the TV.
It leaves me stumped as to why my phone is able to connect to the TV, but not my computer. And just yesterday, I was able to connect my computer to the TV just fine without any issues. Today, there's an issue with it.
Is there any way that I can solve the issue of whenever my computer is unable to connect to the TV? I have tried to restart it, and still no avail.
05-29-2020 07:17 PM
@Angel_114 Thanks for sharing your concern with the HP Community,
here's what I'll need, so I may be able to provide an accurate solution:
What is the product number of your device? Use this link to find it: click here (This is not sufficient: HP Laptop 15-Da0xxx)
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
Did you check if Miracast is supported by your wireless adapter?
In the meantime, please try the steps mentioned on this link: Click here (If the laptop hardware doesn't support Miracast)
Please reply with the details for further assistance.
Eager to help!
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I am an HP Employee
05-30-2020 08:51 PM
Product number: 3VN31UA#ABA
I have been able to connect my device to my television successfully through Miracast, which works very well on my PC as well as on my mobile phone.
My main issue is that some days, my PC has been unable to connect to the TV, while other days it works without any issues, and I only want to find a way to ensure a stable connection between my PC and the TV screen.
06-01-2020 01:14 PM
@Angel_114 There could be a possible intermittent hardware failure, to identify the same, I suggest you perform an extensive h/w test using the below steps:
Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
- Click Extensive Test.
- Click Run once, or Loop until error.
- While the test is running, the time remaining and test result for each component display on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
I am an HP Employee