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‎01-18-2019 07:23 PM

HP Recommended
Product: Hp G60-235xd
Operating System: Microsoft Windows Vista

Newtwork and sharing center screen shows 

This computer-unidentified network- internet

Diagnosed and repair- your modem or router is not available ive tried so many things idk whats wrong got it from a friend who says his grandma think she deleted something that connected to the internet if that help i factory rest still cant connect 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2019 08:13 PM - edited ‎01-18-2019 08:23 PM

HP Recommended

Hi Carol

 

I believe network driver was deleted.

 

Start Device Manager by holding the Windows key and type R. Then enter devmgmt.msc in the Run dialog.

 

Expand Network Adapters and see if there are any "!" on the entries.

 

To install missing driver, you will need Windows Vista CD or Internet connection. It is probably easier to purchase a USB Ethernet or Wifi adapter that comes with driver CD. Something like this from Amazon.ca or Amazon.com.

 

 

 

** I don't work for HP ** Click Blue Thumbs Up icon below if you like my answer

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3 REPLIES 3

‎01-18-2019 08:13 PM - edited ‎01-18-2019 08:23 PM

HP Recommended

Hi Carol

 

I believe network driver was deleted.

 

Start Device Manager by holding the Windows key and type R. Then enter devmgmt.msc in the Run dialog.

 

Expand Network Adapters and see if there are any "!" on the entries.

 

To install missing driver, you will need Windows Vista CD or Internet connection. It is probably easier to purchase a USB Ethernet or Wifi adapter that comes with driver CD. Something like this from Amazon.ca or Amazon.com.

 

 

 

** I don't work for HP ** Click Blue Thumbs Up icon below if you like my answer
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‎01-18-2019 09:50 PM

HP Recommended

Thank you so much ive been trying to figure this out for days. Youre awesome i downloaded a new driver from my phone and my laptop is back online thanks again 

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‎01-19-2019 07:44 AM

HP Recommended

Glad I can be of some help.

** I don't work for HP ** Click Blue Thumbs Up icon below if you like my answer
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