• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Envy
Microsoft Windows 10 (64-bit)

HP Envy windows10 will not play on the U level headset. Under Systems, Bluetooth, it shows Connected voice, music. Headset is on however the music, voice is still playing on the laptop not the headset. What do I have to do to get it to play on the headset? Help. 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@judizz46 

 

Can you see your BT device on Bluetooth devices

 

              bose.png

 

If yes, you have to enable it

If No, you need driver for i. for example

 

      bosex.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

2 REPLIES 2
HP Recommended

@judizz46 

 

Can you see your BT device on Bluetooth devices

 

              bose.png

 

If yes, you have to enable it

If No, you need driver for i. for example

 

      bosex.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
HP Recommended
Spoiler
Bahien, Thank you.  After re-reading your message several times I realized the word "enable" - was the key. I could not find Enable on the Device Manager. I then went to the sound icon on the task bar, right clicked and there it was checked the Samsung U level headset and guess what it works now. I have been searching for a resolution for 3 yrs. Thanks so much.


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.