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judizz46
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Solved!

U level headset not connecting to hp envy windows10

HP Recommended
Envy
Microsoft Windows 10 (64-bit)

HP Envy windows10 will not play on the U level headset. Under Systems, Bluetooth, it shows Connected voice, music. Headset is on however the music, voice is still playing on the laptop not the headset. What do I have to do to get it to play on the headset? Help. 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 19
Level 19
96,883 65,596 12,556 21,639
Message 2 of 3
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@judizz46 

 

Can you see your BT device on Bluetooth devices

 

              bose.png

 

If yes, you have to enable it

If No, you need driver for i. for example

 

      bosex.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2
banhien
Level 19
Level 19
96,883 65,596 12,556 21,639
Message 2 of 3
Flag Post
HP Recommended

@judizz46 

 

Can you see your BT device on Bluetooth devices

 

              bose.png

 

If yes, you have to enable it

If No, you need driver for i. for example

 

      bosex.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

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judizz46
Author
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Message 3 of 3
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Spoiler
Bahien, Thank you.  After re-reading your message several times I realized the word "enable" - was the key. I could not find Enable on the Device Manager. I then went to the sound icon on the task bar, right clicked and there it was checked the Samsung U level headset and guess what it works now. I have been searching for a resolution for 3 yrs. Thanks so much.


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