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‎11-07-2018 10:21 PM

HP Recommended
Product: spectre
Operating System: Microsoft Windows 10 (64-bit)

My (client's) Spectre laptop is plugged into its USB-C dock and using it for video and USB connections. It also has an ethernet cable plugged into it; known good cable and known good wall jack on the other end. However, no ethernet port is recognized by the system. It's not that the port shows disconnected - there is no port showing at all corresponding to the USB-C dock. The laptop is using WiFi instead, but I need it to be connected to the wired network. Also, I just downloaded and installed the latest drivers for it (which rebooted the machine without warning, thanks...).

How can I get the ethernet port on my USB-C dock to operate please?

-Frank

4 people had the same question
3 REPLIES 3

‎11-09-2018 10:56 AM

HP Recommended

@frevi1,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post you need assistance and I'll be glad to help you.

 

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Could you also help me with the exact model of the dock?

 

Please respond to this post with the details as this will help me in further assisting you.

 

Eagerly waiting for your response!

Regards,

Jeet_Singh
I am an HP Employee

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‎11-10-2018 10:36 PM

HP Recommended

Thank you for your reply.

 

I do not have the exact details of the machine or the dock right now because they are with the client. I know the dock is a plain USB-C dock, not an Elite one.

 

The network adapter appeared again, seemingly spontaneously, and I was able to connect with it. So I am OK for now, but I may write back in if it disappears from view again.

 

Thanks

 

-Frank

Was this reply helpful? Yes No

‎11-11-2018 02:29 PM

HP Recommended

 

@frevi1,

 

I'm glad you got this issue sorted out.

 

Do visit our HP Forums and drop us a message anytime you need help.

 

Thank you 😀

Jeet_Singh
I am an HP Employee

Was this reply helpful? Yes No
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