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USB-C port not working on my hp-14-dk0731ms Laptop

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Microsoft Windows 10 (64-bit)

I get "USB device not recognized" (Error code 43) when I plug a USB hub into the USB-C port on my hp-14-dk0731ms Laptop.  Still the same after I Uninstall and reinstall the driver.  The hub works on another laptop.


How can I get my USB-C port to work?

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Message 2 of 2
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The specs of your machine is



It only has  1 USB 3.1 Type-C™ Gen 1 (Data Transfer Only, 5 Gb/s signaling rate) port which is not compatible with your USB-C hub.



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