cancel
Showing results for 
Search instead for 
Did you mean: 
Mike361
New member
1 0 0 0
Message 1 of 2
109
Flag Post

USB-C port not working on my hp-14-dk0731ms Laptop

HP Recommended
hp-14-dk0731ms
Microsoft Windows 10 (64-bit)

I get "USB device not recognized" (Error code 43) when I plug a USB hub into the USB-C port on my hp-14-dk0731ms Laptop.  Still the same after I Uninstall and reinstall the driver.  The hub works on another laptop.

 

How can I get my USB-C port to work?

1 REPLY 1
banhien
Level 19
Level 19
94,112 93,982 12,178 25,949
Message 2 of 2
Flag Post
HP Recommended

@Mike361 

 

The specs of your machine is

 

          https://support.hp.com/au-en/document/c06452724

 

It only has  1 USB 3.1 Type-C™ Gen 1 (Data Transfer Only, 5 Gb/s signaling rate) port which is not compatible with your USB-C hub.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation