• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-12-2020 04:02 PM

HP Recommended
Product: hp-14-dk0731ms
Operating System: Microsoft Windows 10 (64-bit)

I get "USB device not recognized" (Error code 43) when I plug a USB hub into the USB-C port on my hp-14-dk0731ms Laptop.  Still the same after I Uninstall and reinstall the driver.  The hub works on another laptop.

 

How can I get my USB-C port to work?

1 REPLY 1

‎08-12-2020 05:54 PM

HP Recommended

@Mike361 

 

The specs of your machine is

 

          https://support.hp.com/au-en/document/c06452724

 

It only has  1 USB 3.1 Type-C™ Gen 1 (Data Transfer Only, 5 Gb/s signaling rate) port which is not compatible with your USB-C hub.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.