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Mike361
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Message 1 of 2
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Flag Post

USB-C port not working on my hp-14-dk0731ms Laptop

HP Recommended
hp-14-dk0731ms
Microsoft Windows 10 (64-bit)

I get "USB device not recognized" (Error code 43) when I plug a USB hub into the USB-C port on my hp-14-dk0731ms Laptop.  Still the same after I Uninstall and reinstall the driver.  The hub works on another laptop.

 

How can I get my USB-C port to work?

1 REPLY 1
banhien
Level 20
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Message 2 of 2
Flag Post
HP Recommended

@Mike361 

 

The specs of your machine is

 

          https://support.hp.com/au-en/document/c06452724

 

It only has  1 USB 3.1 Type-C™ Gen 1 (Data Transfer Only, 5 Gb/s signaling rate) port which is not compatible with your USB-C hub.

 

Regards.

BH
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