cancel
Showing results for 
Search instead for 
Did you mean: 
Andrew_36
New member
5 1 0 0
Message 1 of 2
114
Flag Post

Solved!

USB ports do not work

HP Recommended
Hp15-ay039wm
Microsoft Windows 7 (64-bit)

This HP use to have windows 10 on it. I installed an old hard drive in it that had windows 7 on it. I tried using Windows update and installed and uninstalled drivers. No go. I think I need a different driver.

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,361 122,538 20,150 30,906
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Yes you need to install the USB 3 driver...this one.

 

https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81158.exe

View solution in original post

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
132,361 122,538 20,150 30,906
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Yes you need to install the USB 3 driver...this one.

 

https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81158.exe

View solution in original post

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation