Unable to connect bluetooth mice to hp spectre laptop

[VSGogia]

Unable to connect hp spectre 500. logitech M585 blutooth mice to hp spectre laptop x360 running windows 10 (64b) operating system that has been regularly updated. 

[Echo_Lake]

@VSGogia

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue

1. Click the "Start" button and click "Control Panel" in the menu that appears. Click "View Devices and Printers" link located under the "Hardware and Sound" label.
2. Power up the Bluetooth mouse and press the "Connect" button on the mouse. Click the "Add a Device" link at the top of the "Devices and Printers" window.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[VSGogia]

I have done all this. The system recognizes the Bluetooth mouse but doesn't pair. The message displayed is unable to connect, please try later.

[Echo_Lake]

@VSGogia

Thank you for posting back. 

Since you have already tried most of the troubleshooting steps to resolve this issue,

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.