Unable to connect my laptop with wi-fi

[Anuj_123]

Hi, 

I'm unable to connect my laptop with Wi-fi but I can connect the same laptop via USB tethering. Please help to fix this issue.

[Sneha_01]

Hi @Anuj_123,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see there is a wifi connectivity issue with the laptop. I have shared few steps. Please let us know how it goes:

Check the wireless signal

• Check the wireless button or key to confirm the wireless signal is on.
• Locate the wireless key or button. This could be an image of an airplane or a wireless signal .
• Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key.
• If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status.
• If the wireless signal turns on: Connect to the internet again.
• If the wireless signal is turned off: Press the button or key again, and then try to connect to the internet again.

Update hardware drivers

• Use Device Manager to update hardware drivers such as the graphics, audio, wireless, or other drivers for your computer.

Use wireless troubleshooting tools

• Use automatic tools to test and fix a variety of wireless conditions. If one tool does not resolve the issue, use another one.
• Run Windows Network and Internet Troubleshooter
• Reset the wireless router, gateway, or modem

Please click on this link for detailed troubleshooting: https://support.hp.com/us-en/document/ish_1997137-1439082-16

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support