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junimeg
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Message 1 of 2
122
Flag Post

Unable to connect to 5g wifi

‎12-28-2020 07:28 AM

HP Recommended
Product: HP Envy Laptop 13-aq0xxx
Operating System: Microsoft Windows 10 (64-bit)

My laptop connects with no issues to the 2G wifi band, but whenever I click the 5G band it brings up the message 'Unable to connect to this network'. The 5G band is displayed fine, but the laptop just won't connect to it. Other household devices connect to 5G with no issues. I have updated drivers to the best of my knowledge and have set 5G as the preference over 2G but none of this has helped. Any help would be much appreciated.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎01-07-2021 11:39 AM

HP Recommended

@junimeg

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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