Unable to connect to the internet after Omen Gaming Hub update

[OSMANK90]

First of all, thank you for your concern. I have been trying to solve this problem for two days, and although I have found the source of the problem a little while ago, I have not yet come to a conclusion about the solution. I installed the Omen Gaming Hub software on my HP Victus device, which I had previously used but reinstalled it because it was deleted after the format. In the interface to control my computer, I received a warning message that there was an update, so I updated. At 99%, a window called required files opened and asked me to show the required file. Before I could do that, the screen went blank and my computer suddenly disconnected from the internet. Then today I formatted again and the same thing just happened again. As a solution, I used Windows' diagnostic tool and HP's Support Assistant program to delete and install the wifi driver, but none of them solved the problem and now I cannot access the internet in any way on my device. I would appreciate your help, thank you.

[Irfan_06 · Accepted solution]

Hi @OSMANK90,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your PC/Laptop.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support