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Samedha
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Message 1 of 3
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Unable to connect wifi on hp laptop

HP Recommended
HP TouchSmart15
Microsoft Windows 8.1 (64-bit)

Unable to connect wifi on laptop tried uninstalling the driver & reinstalling. Checked wifi mode on laptop, also powered off the router & restarted it, manually tried installing the wifi on network it shows all other available wifi except mine. Again tried reinstalling the network but there is message network already exists but i am unable to see the name. Also tried recovery manager but still the same. Please assist.

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

Hi@Samedha, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps from the document:-

 

Wireless Network and Internet Troubleshooting (Windows 10)

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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praveenbv
HP Support Agent
HP Support Agent
2,117 2,117 74 103
Message 3 of 3
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Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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