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‎10-21-2020 09:09 PM

HP Recommended
Product: HP envy
Operating System: Microsoft Windows 8.1 (64-bit)

Hello, I've been using an HP Envy for years. Until recently (within the past few weeks), I could connect to my 5G network with no issue. Now, I can only see and connect to my 2.4G network and it's really too slow. Other devices in my house (my cell phone, TV, etc) are connected to the 5G so it seems only an issue with this particular laptop.

 

I've tried troubleshooting online and haven't been able to fix this problem. In my Windows update history, I can see 'Failed' updates in September for the Ralink WLAN Wi-Fi Adapter (could be the cause?) Drivers appear to be up to date; 5G is enabled. Not sure what else to check.

 

Any troubleshooting steps would be appreciated!

2 people had the same question
2 REPLIES 2

‎10-22-2020 02:16 AM

HP Recommended

Hi,

Can you provide the exact model or product number of your Envy so we can take a look at the specs.

Model number

 

Let me know,

David

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‎10-27-2020 05:36 PM

HP Recommended

Hi, the model is 

 

HP Envy 4-1105dx

 

Sorry for the delay, thought I'd posted this when the question was first asked but found my reply sitting in drafts:)

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