Unable to print after hard reset due to HP Instant Ink enrollment not recognized.

[atcconductor]

After moving to a new house and wifi router, I was unable to change the network settings due to a message that it could not be changed due to the fact the the person who set up the printer locked this feature. I did a hard reset to return it to factory settings. Now I can't get past a message that says: "Cartridge cannot be used until printer is enrolled in HP instant ink" and I cannot get off that message page.  I am enrolled in the HP instant ink program but because of the hard reset the printer doesn't know that.  How to fix it?

[Dragon-Fur]

@atcconductor 

Welcome to the HP English Community --

If you have not already done so by now, contact Instant Ink Support and ask for help to get your printer and account sorted.

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"