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Posts: 1
Member Since: ‎05-12-2016
Message 1 of 2 (92 Views)

Unable to print anything from laptop. Tells me the printer is disconnected.

Product Name: HP Photosmart 5520 e-all-in-on
Operating System: Microsoft Windows 10 (32-bit)

Upgraded from windows 8.1 to windows 10 and haven't been able to print from the lap top since.

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Posts: 18,273
Member Since: ‎04-14-2009
Message 2 of 2 (83 Views)

Re: Unable to print anything from laptop. Tells me the printer is disconnected.



If you left the printer program / software on the computer during the migration to Windows 10, the Microsoft check service that looks for incompatible programs would likely have just left it alone.


The problem is that even if the existing printer program is of a version that should work, the software on the computer gets mangled during the migration process.


You need to remove the existing printer program from Programs and Features / Apps and Features and replace it with a freshly downloaded installation package.


Printer Driver Page:

HP Photosmart 5520 e-All-in-One Printer


Full Feature Software (printer program):

Release details

Released: Nov 3, 2015

Version 28.8



Help, suggestions, and examples:

Install Full Feature Software – Printer


NOTE:  If the computer has been recently migrated to Windows 10 or if you need to re-install the printer software:


  1. Create a Restore Point >
  2. Download a fresh copy of the Full Feature software >
  3. Remove any existing printer software from Programs and Features / Apps and Features >
  4. Restart the computer and log in >
  5. Install Full Feature Software (look in your Downloads folder and Double-Click on the file) >
  6. Restart the computer and log in to finish the installation


Section(s) of interest include:

  • Preparation
  • Extras and Optional > HP Information, Diagnostics, and Installation Help
  • The Windows 10 Printer Frenzy (includes link to TCP/IP Port setup)
  • Restart Everything
  • Download and Installation
  • Remove Printer Software
  • See who and what is on your network
  • Create a Restore Point
  • ...

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation