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HP Recommended
HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M6AV)
Microsoft Windows 11

I just booted my new hp envy 360 convertible for the first time and it needs to connect to internet to set up the windows 11 but it is showing wifi is turned OFF. There is no switch to turn it on and it is just there unable to move farward. 

2 REPLIES 2
HP Recommended

Hello @Shakbhat 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22621 Build 22621
System Model HP ENVY x360 13
System SKU 2E7P1PAR#ACJ
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.31, 29-03-2022

Ahmad012_0-1665147012688.png

 

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