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Abhijeet96
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Message 1 of 2
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Flag Post

Uninstalled Wifi driver, can't reinstall it.

HP Recommended
HP 15-r032tx notebook
Microsoft Windows 10 (64-bit)

I was having issue with WiFi connectivity, so upon doing some research I uninstalled my WiFi driver from control panel and device manager. So I tried to reinstall it by downloading from hp site, but it just wont install. I am trying everything i can find on internet. When i start installation the ralink dialogue box  and then cmd prompt appears and after that nothing happens, it just closes. please help me on this.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Abhijeet96 Have you run a wireless card test on your device to identify if this is either a hardware or a software malfunction?

If not, let's start with that:

  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
    • FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
    • (By the end of this article all the issues should be resolved)

If the test fails or does not detect the wireless card, this could be a hardware malfunction, please revert to me with the failure ID,

However, if the tests pass, restart your computer, then visit the HP website and use the product number of your device to download and install the wireless adapter from the list under the Windows OS you select.

  • If the issue persists, you may want to create a backup of all your important data into an external storage device and perform a system reset:
  • Refer to this HP Article for assistance. 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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