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Coffear Honor Student
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Unreliable ethernet and wireless

HP Pavilion Notebook T1E85EA#A
Microsoft Windows 10 (64-bit)

SInce I bought the HP Pavilion Notebook T1E85EA#A I have suffered from unreliable wifi. I had put this down to my router however I have replicated the issue on another connection/router.

 

The wifi always shows as connected but the throughput seems to stop. I cant acess any web pages, cant access the router and unable to ping them command prompt as well. After a while it will suddenly start working again albeit the page loads will appear slow at times.

 

Today I decided to try using ethernet as well however I have found this has exactly the same problem.

 

Some of the diagnostics I have tried are as follows:

 

Alternate connection method (ethernet)

Alternate broadband connection

Manually specifying tcp/ip settings

Updating drivers (no new drivers found and the ones installed are from 2015), Tried from the HP software, windows update as well as in the device properties.

 

Restoring windows back to factory spec but the issue continues.

 

Is there anything else I can do to rectify the issue or should I send it back to HP?

3 REPLIES
HP Support Agent
HP Support Agent
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Unreliable ethernet and wireless

Hi @Coffear

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having issues with the internet connection on your computer.

 

I’d love to help!

 

Follow the below steps to fix this issue.

 

Before proceeding with these steps, create a Restore Point.

 

- Open Control Panel, change view to Small Icons, then select "Recovery".
- After creating a Restore Point, open Device Manager.
- Open the "Network Adapter" list, and find the WiFi adapter.
- Right Click the driver, and select "Disable“ and “Re-Enable”
- Check if Wifi connects. If not, continue with the steps below.
- Open CMD as Admin:  Copy the following commands, and press enter after each one.

 

 

 

netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp
 set global rss=enabled

 

 

netsh int tcp show global  (Check if All settings have taken effect)

 

Reboot the system and see if it works.

 

Let me know how it goes and you have a great holiday season.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

 

 

 

 

The_Fossette
I am an HP Employee

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Coffear Honor Student
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Unreliable ethernet and wireless

Absolutely no better at all. In fact it just took me 10 minutes to be able to get a connection to get to this forum to post this message.

 

It appears to be particularly bad if the laptop wakes from sleep or if I havenot browsed any sites for a period of time but is not isolated to this.

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HP Support Agent
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Unreliable ethernet and wireless

@Coffear

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

I request you to contact HP phone support for further assistance,

 

Cheers.

Sandytechy20
I am an HP Employee

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