cancel
Showing results for 
Search instead for 
Did you mean: 
murtezisami90
New member
1 0 0 0
Message 1 of 4
405
Flag Post

Unstable connection on HP envy x360 AMD Ryzen 4500

HP Recommended
HP ENVY x360 15-EE0997NZ
Microsoft Windows 10 (64-bit)

My internet connection is unstable especially during meetings (Zoom) After 20-30 min the wired connection drops down.

I’ve tested the connection with other devices with no issues. 

 

3 REPLIES 3
praveenbv
HP Support Agent
HP Support Agent
6,088 6,086 267 342
Message 2 of 4
Flag Post
HP Recommended

Hi@murtezisami90, Welcome to the HP Support Community!

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

Check for the BIOS update?

Check for the windows update?

Check if the WIFI is dropping ?

Check if the connectors damage or swap the end cable?

 

I would suggest you refer to the support documents as this will help you in resolving the issue.

 

Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer to this link to know how to use HP support assistant.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Hughes3284
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for sharing this information this is useful and solve the error.

 

RapidFS

Was this reply helpful? Yes No
praveenbv
HP Support Agent
HP Support Agent
6,088 6,086 267 342
Message 4 of 4
Flag Post
HP Recommended

Hi@Hughes3284,

 

We have done the basic troubleshooting as per the document and the notebook needs to be checked by taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation