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HP Recommended
ENVY x360 Convertible 13-ag0xxx
Microsoft Windows 10 (64-bit)

Bought a pc is a new article has not passed only a few days

wifi connection is unstable cutting of wifi at home use is frequently occurred

Other PC or smart phone also uses, but such wifi cutting does not occur

What initial of hard failure

 

 

1 REPLY 1
HP Recommended

@takatakataka (shakalaka shaka) 😛

Have you run a wireless card test on your computer?

  • Download and install the HP Hardware diagnostics tool from this link
  • Once installed, shut down your computer.
  • Wait for a minute. 
  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
  • Refer to this HP Article for assistance. 
  • If the test fails or does not detect the wireless card, it could be faulty.

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Riddle_Decipher
I am an HP Employee


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