User ID and Password for HP OfficeJet 9025e

[Nath7777]

Recently changed our internet service provider and now trying to connect HP OfficeJet Pro 9025e printer to new wireless. The printer keeps asking for user id and password to be connected to router. When we  initially installed the printer, we did not establish a user id and password.

[Elohi_NR · Accepted solution]

Hi @Nath7777,

Welcome to the HP Support Community

Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a semi-full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nath7777]

Thank You for helping. Problem  Resolved

[Elohi_NR]

Hi @Nath7777,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us.