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AXG2012
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Very strange problem with laptop WiFi adapter

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

I am having a very strange problem with HP Spectre 360. Please read very carefully.

 

I have HP Spectre 360 laptop. It has Windows 10 Pro (64-bit). I use it access a Dell desktop in the basement via RDP. When I am done working on the desktop, I put the desktop to sleep (power->sleep). This used to work fine. For last few days, I am seeing a very strange behavior. When I put the desktop to sleep, the HP Spectre loses WiFi connectivity for several minutes. During these several minutes, in the first minute, I can ping only the WiFi router, nothing else. Then after a minute or so, the WiFi adapter shows it is completely dead:

 

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 8265
Physical Address. . . . . . . . . : 28-C6-3F-A2-16-1A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

 

Then after a minute or so, the WiFi adapter again starts to show the IP address, default gateway etc. Then after about another minute, the WiFi connection comes back.

 

I tested by putting another PC to sleep and HP Spectre aptop WiFi adapter again showed the same problem.I have not updated any drivers etc. on the laptop. Only Windows updates have been applied. Even Windows updates cannot do such a magic.

 

I am at a loss as to why putting a totally independent PC to sleep would cause the WiFi adapter in HP laptop to go comatose for several minutes. I am very technical person, but I have never seen anything like this before. Any ideas?

Thanks,

Arun

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@AXG2012, Welcome to the HP Support Community!

 

             

I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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