Video streaming slow when laptop is not charging

[etogmax]

Hello,

I am experiencing slow internet (wifi) video streaming when my HP Spectre x360 convertible laptop PC is not charging.

When it is plugged in and charging, there are no issues.

I have tried going to my power settings to change to maximum power settings, but I could not find this option.

Thank you for your help!

[Nirvana_95]

Hi @etogmax

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing Wifi speed-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

To increase the speed and efficiency of your wireless browsing, I recommend following this document on Troubleshooting Wireless Network and Internet (Windows . This should help run a diagnostic on your system using the Network and Internet Troubleshooter, as well as steps to keep your system on the wireless network.

Additionally, I also suggest following the steps below to ensure your power management settings are not interfering with

your network connection:

1. Open DEVICE MANAGER
2. Open up NETWORK ADAPTERS
3. Right click on the WiFi Adapter for the pc and left click on PROPERTIES
4. Click on POWER MANAGEMENT at the top.
5. Remove the check mark beside : ALLOW THE COMPUTER TO TURN OFF THIS DEVICE TO SAVE POWER
6. Click OK
7. Close DEVICE MANAGER and test.

NOTE: It may also be checked under the FAMILY CONTROLLER (eg. Realtek PCIe GBE Family Controller which would be listed under the WiFi Card). If so, you could remove the check mark beside ALLOW THE COMPUTER TO TURN OFF THIS DEVICE TO SAVE POWER.

If the issue persists, I recommend following the steps below, starting with a flush of the DNS:

Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command Prompt

Step 4. Click Run as administrator
Step 5. At the command prompt, type "ipconfig /release" and press Enter

Step 6. Type in the command "ipconfig /flushdns"

Was this successful? If not, I would like you to  reset the TCP/IP stack. To do this follow the next set of steps I have set out below:

Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command Prompt

Step 4. Click Run as administrator
Step 5. Type "netsh winsock reset catalog" and hit Enter
Step 6. Type "netsh int ip reset reset.log" and hit Enter
Step 7. Restart your computer

Next, if none of the above works I would like you to try to update windows and check.

Next I would like you to try the next set of steps I have set out for you below:

Step 1. Click the Start button
Step 2. In the search box, type "Windows Explorer"

Step 3. Click on Windows Explorer

Step 4. In the Address bar at the top try to stream a video or download Google Chrome

Hope this helps! Keep me posted. 

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