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HP Recommended
HP OfficeJet 5255 All-in-One Printer

WHY MUST I SIGN IN TO SCAN? THEN I FIND IT IS OFFLINCE. THIS IS MY COMPUTER. THIS IS MY PRINTER. I JUST WANT TO SCAN MY DOCUMENT. HP WILL NOT ALLOW THAT.

1 REPLY 1
HP Recommended

@ANGRY34 

 

Welcome to the HP Community Forum.

 


@ANGRY34 wrote:

Product:  HP OfficeJet 5255 All-in-One Printer 

Operating System:  Unknown

Software / Application:  HP Smart

Connection Type:  Unknown



  1. WHY MUST I SIGN IN TO SCAN?
  2. THEN I FIND IT IS OFFLINE.
  3. THIS IS MY COMPUTER.
  4. THIS IS MY PRINTER.
  5. I JUST WANT TO SCAN MY DOCUMENT.
  6. HP WILL NOT ALLOW THAT.

The following content is relevant for a supported printer and supported version of Windows

 

1)  The required sign-in is necessary when using HP Smart. 

The requirement to sign in using your HP Credentials was implemented in most regions at the end of 2020.

Yes, we do see the posts that indicate people believe otherwise.

 

Yes, after all -- you have a choice to use -- or not use - HP Smart.

 

If you cannot stand the idea of signing in to use the cloud and scan / share / edit options provided by HP Smart,

If you have not done so,

Install the Full Feature Software / full driver printer software

Use HP Scan (part of the full driver printer software)

 

>>> Web Pack Installation Package - Download and Save <<<

HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in.

 

NOTE:  Ask if you need help to install the printer software

 

2)  If the HP Smart application is complaining about connecting it might well be a different issue -- and different solution -- than if the printer is issuing an "Offline" error.

 

Assuming "it" is an error issued for the printer since you do not want to use HP Smart.

 

Restart Everything, including the router that controls your network

Next,

Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

 

3-5)  Comments only

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

At this writing, important Firmware update issued October 2022

If not done, consider updating the Firmware

HP OfficeJet 5200 All-in-One Printer series Firmware Update 

 

User Guide

 

Example - Windows - Parts to the Printer Software - FYI only

Parts_to_Printer_Software_7Parts_to_Printer_Software_7

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 5255 All-in-One Printer 

 

🌲

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.