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- WI-FI Connected but showing No Internet
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12-19-2022 07:31 PM - edited 12-19-2022 07:31 PM
Hello Good day,
I have an issue.
Recently my PC just decided to have a problem.
I am connecting to my Mobile Hotspot with Internet Access and it is showing me no Internet on My PC.
I have searched and tried every single procedure to fix this issue that is available on the internet and yet nothing.
please any other way I can do this?
Solved! Go to Solution.
Accepted Solutions
01-17-2023 03:28 PM
Hello, Apologies for my extremely late response.
I travelled for the holidays and since the laptop is not operational, I left it behind
Sadly I was only able to get one of the two mentioned information as the laptop keeps shutting down and showing me BSOD (Blue Screen of Death)
Error message:
CRITICAL_PROCESS_DIED
12-20-2022 10:52 AM
Hello @TheRyD3r
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we dive deeper ... |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
BaseBoard Product |
BaseBoard Version |
(2) Start Windows <Device Manager>
- Expand <Network adapters>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
--->>> Send screenshot
(3) Please report back
01-17-2023 03:28 PM
Hello, Apologies for my extremely late response.
I travelled for the holidays and since the laptop is not operational, I left it behind
Sadly I was only able to get one of the two mentioned information as the laptop keeps shutting down and showing me BSOD (Blue Screen of Death)
Error message:
CRITICAL_PROCESS_DIED
01-18-2023 10:12 AM
Hello @TheRyD3r
The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error. |
(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
--->>> Perform Extensive Tests
https://support.hp.com/us-en/document/ish_2854458-2733239-16
See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
(2) Please report your results ( error messages, take pictures )
( if serial number, device id, UUID, System Board CT Number is displayed, please blur )
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