WI-FI Connected but showing No Internet

[TheRyD3r]

Hello Good day,

I have an issue.

Recently my PC just decided to have a problem.

I am connecting to my Mobile Hotspot with Internet Access and it is showing me no Internet on My PC.

I have searched and tried every single procedure to fix this issue that is available on the internet and yet nothing.

please any other way I can do this?

[ub6424]

Hello @TheRyD3r 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[TheRyD3r · Accepted solution]

Hello, Apologies for my extremely late response.

I travelled for the holidays and since the laptop is not operational, I left it behind

Sadly I was only able to get one of the two mentioned information  as the laptop keeps shutting down and showing me BSOD (Blue Screen of Death)

Error message: 

• CRITICAL_PROCESS_DIED

[ub6424]

Hello @TheRyD3r 

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )