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HP Recommended
HP Pavilion - 15-cc123cl

Hello Good day,

 

I have an issue.

 

Recently my PC just decided to have a problem.

 

I am connecting to my Mobile Hotspot with Internet Access and it is showing me no Internet on My PC.

 

I have searched and tried every single procedure to fix this issue that is available on the internet and yet nothing.

 

please any other way I can do this?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello, Apologies for my extremely late response.

I travelled for the holidays and since the laptop is not operational, I left it behind

 

Sadly I was only able to get one of the two mentioned information  as the laptop keeps shutting down and showing me BSOD (Blue Screen of Death)

 

Error message: 

  • CRITICAL_PROCESS_DIED

BBB2572C-BC65-4814-A1A2-5CE42EC76976.jpg

View solution in original post

3 REPLIES 3
HP Recommended

Hello @TheRyD3r 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

HP Recommended

Hello, Apologies for my extremely late response.

I travelled for the holidays and since the laptop is not operational, I left it behind

 

Sadly I was only able to get one of the two mentioned information  as the laptop keeps shutting down and showing me BSOD (Blue Screen of Death)

 

Error message: 

  • CRITICAL_PROCESS_DIED

BBB2572C-BC65-4814-A1A2-5CE42EC76976.jpg

HP Recommended

Hello @TheRyD3r 

 

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.