WI-FI Doesnt work

[CMor]

Hello,

I am having a similar problem to ionakos.  Sometimes when I start up my laptop, the wi-fi does not connect.  My internet is on and working, but there are no network connections available.  If I fully shut down, then start up again, sometimes the wi-fi networks will be available.  Other times, I have to fully shut down and start up a second or third time. 

I have a refurbished HP Spectre x360, so maybe it is a problem related to the refurbishment?  I checked for driver updates to my wi-fi-card, but it is up-to-date.

Thank you for your help!

[Jeet_singh · Accepted solution]

Hi @CMor,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues with the Wi-Fi connection not working on startup. Don't worry as I have a few suggestions which should help you resolve this issue.

Did you try to uninstall and reinstall the wireless drivers from device manager?

Does it work with a hard wired Ethernet cable?

For a start please perform these steps:

1. Run the Network Troubleshooter App

2. Before proceeding with these steps, create a Restore Point.

- Open Control Panel, change view to Small Icons, then select "Recovery".

- After creating a Restore Point, open Device Manager.

- Open the "Network Adapter" list, and find the WiFi adapter.

- Right Click the driver, and select "Disable“ and “Re-Enable”

- Check if Wifi connects. If not, continue with the steps below.

- Open CMD as Admin: Copy the following commands, and press enter after each one.

To open command prompt as admin please right-click on start and click on Command prompt (Admin) Then type these commands in the black window.

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled

netsh int tcp set global rss=enabled

netsh int tcp show global (Check if All settings have taken effect)

Reboot the system and see if it works.

If it still continues, try these steps:

Run: Devmgmt.MSC

2. Look for the Wireless Network Adapter on the list.

3. Once found, Right Click, select Properties.

4. Go to Power Management tab.

5. Uncheck : "Turn off this device to save power".

6. Click APPLY and OK.

Then check if you get connected.

If the issue persists,

1. Open CMD with Administrator

2. Type : sc config storsvc type= own

( this resets this service to its default state )

3. Restart the PC.

Then please uninstall the Wi-Fi drivers from device manager by following these steps:

Right-Click on start button> click device manager> expand network adapters >then select the wireless drivers and right-click on it and uninstall the wireless drivers.

Then restart the computer and try to install the Wireless  drivers from recovery manager from this link: http://support.hp.com/in-en/document/c01868333 Then check if the issue gets resolved.

If the issue persists, I would suggest here is to update the Bios, Chipset and wireless card drivers on your PC from our HP support website, using this link.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[CMor]

Hi Jeet,

Thank you so much for your help!   I tried your suggestions, and the wi-fi came back after this step:

1. Open CMD with Administrator

2. Type : sc config storsvc type= own

( this resets this service to its default state )

3. Restart the PC.

I cannot thank you enough!

Best,

CMor