• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-26-2019 02:33 AM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

Hi! I was given a Hp Pavilion x360 laptop for christmas last year. Everything worked just fine within the 3 months I've had it up until now!! My WIFI connection keeps dropping & I'm 100% sure it is not my wireless service. I have rebooted my wireless router many times & still no solution to the issue I am having with my laptop. I am frustrated that this almost brand new laptop is already giving me problems. My laptop has always been well kept in a carrier so I'm sure there's no dust in it.  I have troubleshooted my laptop, I have watch many videos & followed every step & still, nothing has helped. PLEASE HELP ME! I do not have the funds to get warranty at the moment because Hp will not assist me in troubleshooting this probem without purchasing a warranty. Which I personally think is outrages!! I use my laptop for work so it is very important that I get this issue fixed ASAP. HELP ME!!! Thanks in advance! 

1 REPLY 1

‎04-26-2019 04:32 AM

HP Recommended

Hi

Copy, Paste and Save in Notepad, as LBB2Z.bat and double click to run.
Post anything non-personal, but relevant please.

@ECHO OFF
getmac
PAUSE
netsh wlan show interfaces
PAUSE
netsh wlan show drivers
PAUSE
netsh wlan show profiles
PAUSE

The above will tell us a lot about the WiFi.

However sometimes the problem is about local interference, like too many WiFi's using the same channel.

But we start with the above first.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.