WIFI ISSUE

[GRACY5]

My laptop keeps getting disconnected from wifi every few minutes since ive bought it. first i thought my router has some problem but then i even changed my device with higher wifi range but it still gets disconnected again and again which cant be resolved. i need some solution regarding this issue 

[Garp_senchau]

@GRACY5, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

WiFi disconnection can be quite frustrating. Let's work through some common solutions to address this issue:

1. Update Network Drivers

Updating the network drivers can often resolve connectivity issues. Follow these steps to update your network drivers using HP Support Assistant:

• Open HP Support Assistant from the Start menu or by searching in the taskbar.
• Navigate to the Updates section.
• Check for updates and install any available network driver updates.

2. Run Windows Updates

Ensuring your Windows OS is updated can also help resolve network issues. Follow these steps:

• Open Settings from the Start menu.
• Go to Update & Security.
• Click on Windows Update and then select Check for updates.
• Install any available updates.

3. Adjust Power Management Settings

Sometimes, power management settings can affect network connectivity. To check and adjust these settings:

• Open Device Manager (you can find it by searching in the Start menu).
• Expand the Network adapters section.
• Right-click your WiFi adapter and select Properties.
• Go to the Power Management tab.
• Uncheck the option Allow the computer to turn off this device to save power.
• Click OK to save the settings.

4. Change WiFi Channel

Interference from other networks can cause disconnections. Changing the WiFi channel on your router may help:

• Refer to your router’s manual or support site to change the WiFi channel settings.
• Choose a channel less used by nearby networks (channels 1, 6, or 11 are generally recommended for 2.4GHz networks).

5. Reset Network Settings

Resetting your network settings can also help:

• Open Settings from the Start menu.
• Go to Network & Internet.
• Scroll down and click on Network reset.
• Confirm the action and let your computer restart.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,