WIFI_PROBLEM Honor Student
Honor Student
3 0 0
Message 1 of 4
167
Flag Post
HP Recommended

WIFI NOT WORKING? ACTUALLY WIFI IS CONNECTING

PAVILLION 15 N259TX
Microsoft Windows 10 (64-bit)

Hi actually my wifi is not working. it is not connecting to any network. always desplaying a message "can't connect to this network" done troubleshoot bt still not working. wifi light in the kiyboard is always red. either it is in areoplane mode or not. plz help me to resolve this problem

3 REPLIES
HP Support Agent
HP Support Agent
13412 933 1390
Message 2 of 4
137
Flag Post
HP Recommended

WIFI NOT WORKING? ACTUALLY WIFI IS CONNECTING

Hey there!

 

                     Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand that you have issues connecting to wireless.

Please follow the steps.

Hold Windows Key + Letter R key.

Run dialog box would open. Type devmgmt.msc

Device Manager would open

Go to Network Adapters

Right-Click your Wireless Adapter

Go to Properties and Power Management

Select as appropriate:

UNCHECK “Allow the computer to turn off this device…”

CHECK “Allow this device to wake computer”

Click OK

If the above steps do not work.

Uninstall the wireless driver from programs and feature in the control panel.

Before uninstallation download the latest wireless driver for your PC from hp.com and update wireless drivers.

Let me know if this works.

Have a great day!

MrRobot
I am an HP Employee

Reply
0 Kudos
WIFI_PROBLEM Honor Student
Honor Student
3 0 0
Message 3 of 4
135
Flag Post
HP Recommended

WIFI NOT WORKING? ACTUALLY WIFI IS CONNECTING

Done all the process..bt still the same problem. And my nic card ralink rt3290 has heating issue. Is it damaged?
Reply
0 Kudos
HP Support Agent
HP Support Agent
13412 933 1390
Message 4 of 4
131
Flag Post
HP Recommended

WIFI NOT WORKING? ACTUALLY WIFI IS CONNECTING

Hey there!

 

                      Thanks for the reply, As you mentioned you still have an issue with wireless.

 

Download hardware diagnostics on your PC and run the diagnostics test and check whether it is the issue with the wireless adapter.

 

Link to download UEFI diagnostics and instructions: http://hp.care/2bW1jNe

 

And also try rolling back the driver by going to device manager.

 

Click on the network adapter, Right click on the wireless adapter.

 

Go to driver tab select roll back driver and check if this helps.

 

Let me know if this works!

 

Have a great day!

 

Chetan

I am an HP employee

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

MrRobot
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation